1. Who we are
Institute for Mental Health & Research (IMHR) (“IMHR”, “we”, “our”, “us”) operates the website www.imhr.in and provides non-clinical educational certification programs in mental health and related disciplines.
For the purpose of applicable data protection laws, IMHR acts as the Data Fiduciary.
2. Scope of This Policy
This Privacy Policy applies to:
- Website visitors
- Students and certification participants
- Institutional partners
- Inquiry form submissions
- Newsletter subscribers
- Payment transactions
- Users of our learning management systems (LMS)
3. Information We Collect
We collect information in the following categories:
A. Personal Identification Information
- Full name
- Email address
- Phone number
- Date of birth (if required for certification)
- Address details
- Government ID (only if required for certificate verification)
B. Academic & Certification Data
- Course enrollments
- Assessment results
- Certification records
- Attendance and progress tracking
- Assignment submissions
C. Payment Information
- Billing name and contact details
- Transaction reference numbers
(Note: Card details are processed securely by third-party payment gateways. IMHR does not store full card data.)
D. Technical & Usage Data
- IP address
- Device type
- Browser type
- Pages visited
- Session duration
- Cookies and analytics data
E. Communication Data
- Emails sent to us
- WhatsApp or SMS communication (if applicable)
- Support queries
- Feedback submissions
We do not intentionally collect medical diagnosis records, therapy case files, or clinical treatment data.
4. Legal Basis for Processing
We process personal data based on:
- User consent
- Contractual necessity (course enrollment)
- Compliance with legal obligations
- Legitimate business interests (service improvement, fraud prevention)
5. How We Use Your Information
We use personal data to:
- Process course enrollments
- Issue certifications
- Provide LMS access
- Verify identity for certificates
- Respond to inquiries
- Send academic and administrative updates
- Improve website functionality
- Prevent fraud and misuse
- Comply with legal obligations
We may send marketing communication only where consent has been provided. Users may opt out at any time.
6. Data Sharing & Third Parties
We may share data with:
- Payment gateway providers
- Hosting and cloud service providers
- Learning management system providers
- Email and communication platforms
- Legal or regulatory authorities (when required by law)
We do not sell, trade, or rent personal data to third parties.
Third-party service providers are contractually required to maintain data confidentiality and security.
7. Data Retention
We retain personal and certification data:
- For as long as necessary to provide services
- For academic verification purposes
- As required under applicable law
Certification records may be retained long-term for verification and audit purposes.
8. Data Security
IMHR implements reasonable technical and organizational safeguards including:
- Secure hosting environments
- Access control restrictions
- Password-protected systems
- Encryption where applicable
However, no digital transmission or storage system can guarantee absolute security.
9. Cookies & Tracking Technologies
Our website may use cookies and analytics tools to:
- Improve user experience
- Analyze website traffic
- Understand user behavior
Users may disable cookies through browser settings. Certain website features may not function properly if cookies are disabled.
10. User Rights
Subject to applicable law, users may:
- Request access to their personal data
- Request correction of inaccurate data
- Request deletion (where legally permissible)
- Withdraw consent for marketing communication
- Request restriction of processing
Requests may be submitted to the contact details below.
IMHR reserves the right to retain certification data for verification even if deletion is requested.
11. Cross-Border Data Transfers
If our technology or service providers operate outside India, user data may be processed in other jurisdictions with appropriate safeguards.
12. Children’s Data
IMHR does not knowingly collect personal data from individuals below 18 years without parental or guardian consent. If such data is identified without valid consent, it will be removed.
13. Educational & Non-Clinical Disclaimer
IMHR provides educational certification programs only. We do not provide medical diagnosis, therapy, psychological treatment, or clinical services. Any educational content is for academic and professional development purposes only.
14. Limitation of Liability
IMHR shall not be held responsible for:
- Unauthorized access caused by user negligence
- Data breaches resulting from third-party service providers beyond reasonable control
- User misuse of certification credentials
15. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the revised effective date.
Continued use of our website constitutes acceptance of updated terms.
16. Contact Information
For privacy-related concerns:
Institute for Mental Health & Research (IMHR)
Website: www.imhr.in
Email: info@imhr.in